Reference

Understand Your Rights Before You Play

mexbox operates under applicable state law, and access to our platform depends entirely on where you are and what your state permits.

State-dependent accessAccount eligibility rulesData and privacy rightsContact paths for legal requestsPayPal, Venmo, Play+ within permitted regions
Explore the Lobby Read FAQ
mexbox Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us With Policy or Account Questions

If you have a legal question about your account, a data request, or a dispute you want to escalate, we have three direct channels. Each one routes to a team member who can pull your account record — not a generic inbox. For faster resolution, include your registered email and the nature of your request when you first reach out.

Live Chat Open the chat icon from any page while logged in. A team member will pull your account details and can address legal questions, data requests, or access disputes directly.
Email Support Send your legal or policy question to our support email. Include your account email and a one-line description of the issue so it routes to the right team without delay.
Account Help Center Log into your account and navigate to Help. From there you can submit a formal request — for data access, account closure, or a record of your transaction history.
HOW WE HANDLE THIS

Data, Cookies, Security, and Account Control

We handle your account data with specific retention rules, not open-ended storage. Here is what that means in practice across four areas that matter most to you.

Data Retention

We keep your transaction history — including PayPal and Venmo activity — for as long as state gaming regulations require. Once that window closes, you can request deletion through account settings.

Cookie Policy

We use session and analytics cookies to keep your lobby state consistent across devices. You can manage cookie preferences from the footer of any page without affecting your login session.

Account Security

Every login is protected by two-step verification sent to your registered mobile number. If you suspect unauthorized access, you can lock your account immediately from the security tab inside your profile.

Requesting Changes

To update, export, or request removal of your personal data, submit a request via the Account Help Center or email support. We aim to respond within the timeframe required by applicable state law.

Common Questions About mexbox Policies

These are the questions we hear most often about account rights, data handling, and how state law affects access. If yours is not here, live chat routes you to someone who can answer it.

Access depends on state law. We operate where online casino and sportsbook activity is permitted under local regulation. Check your state's current legal status before opening an account.

Yes. Log in, go to Account Help, and submit a data export request. We will deliver your record — including transaction history and account activity — within the period required by applicable law.

Payment method references are retained only as long as state financial and gaming regulations require. After that window, they are removed. You can request confirmation of deletion through email support.

Start with live chat so we can pull your account record in real time. If the issue is not resolved there, escalate it via email with your case number — that triggers a formal review under our dispute policy.

We do not sell or share account-level data beyond what applicable state or federal law requires. Regulators and payment processors — such as PayPal — may receive transaction data as part of standard compliance obligations.

Disputes are handled under the law of the state where you registered your account, unless a specific regulatory requirement overrides that. We do not apply law from outside the United States to individual account disputes.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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