Reference

Read These Terms Before You Open an Account

These terms set out the rules that apply to your mexbox account — what you agree to when you join, how your wallet and payments work, and what we expect from each other.

Applies to all US-eligible statesCovers PayPal, Venmo, and Play+ transactionsGoverns account creation and identity checksSets out how disputes are handledUpdates communicated via account email
mexbox Read These Terms Before You Open an Account
TERMS QUESTIONS

Ask Us About Any Part of These Terms

If a clause isn't clear or you want to know how a rule applies to your specific account, reach out before you act. Our support team can walk you through payment term questions, account closure procedures, and dispute steps. We'd rather answer a question upfront than resolve a problem after the fact.

Live Chat Connect directly from your account dashboard. This is the quickest path for questions about payment terms, account holds, or identity verification status.
Email Support Send detailed term or dispute questions to our support address found in your account settings. Written responses create a clear record for both sides.
Help Center The Help Center in your account menu contains published term summaries, FAQ entries on PayPal and Play+ rules, and step-by-step account closure instructions.
HOW WE HANDLE THIS

Account Security, Data, and Your Rights Under These Terms

We hold your account data in line with our privacy policy, which is linked at the bottom of every page. You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request account closure through the settings menu or via live chat. Cookies on mexbox track session activity and payment flow — you can adjust cookie preferences through your browser at any time without affecting your ability to log in.

Data Requests

Request a copy of your account data or ask for corrections at any time. Submit through live chat or email and we'll respond within the window stated in our privacy policy.

Account Security

Your account is protected by a password and an OTP sent to your registered number each time you log in from a new device. Report unauthorized access immediately via live chat.

Cookie Controls

We use session cookies to keep your wallet state and payment flow intact. Adjust or block non-essential cookies in your browser settings without losing account access.

Term Change Notices

We send term update notices to your registered email before changes go live. Keep your email address current in account settings so you don't miss a notice.

Common Questions About These Terms

These answers address the term questions we hear most often. For anything not covered here, live chat is the quickest path to a straight answer.

No. Access depends on your state's laws. These terms only apply where online casino and sportsbook activity is permitted under local law. If your state does not allow it, registration does not override that restriction.

We can update these terms and will notify you by email before changes take effect. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Any remaining balance is returned to your original payment method — PayPal, Venmo, or Play+ — after identity verification is confirmed. Pending wagers are settled before the balance is released.

Contact us via live chat or email with your transaction reference number. We'll review the dispute against the transaction record and respond within the timeframe stated in your account's help section.

You must meet the minimum legal age required in your state. We verify identity during account setup and may request additional documents before processing a withdrawal, including a government-issued ID.

Some features — including high-cap games like Big Sky Crash and live table rooms — display supplemental terms at entry. Those terms sit alongside these main account terms and both apply once you proceed.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.